Refund Policy
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Introduction
At Utility Advice Manager, customer satisfaction is at the heart of everything we do. We aim to deliver reliable, transparent, and high-quality gas and electricity consultancy services. However, if for any reason you are not fully satisfied with the services provided, we offer a 30-day refund policy to give you added peace of mind.
This document outlines the terms and conditions under which a refund may be requested within 30 days of the service date. By using our services, you agree to the terms outlined in this policy.
1. Eligibility for Refunds
You may request a refund under the following conditions:
Service-Related Issues: If the services provided were not completed as agreed, or if there was a failure due to an error on our part.
Service Failure: If the work delivered does not meet reasonable expectations or remains incomplete as a result of our error.
Customer Cancellation: If you cancel a service before we begin work, you may be eligible for a full refund.
2. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
Change of Mind: If you decide not to continue after a service has been scheduled or partially completed.
Customer Error: If inaccurate information or lack of access affects service delivery.
Third-Party Costs: Any fees involving third parties (e.g., utility providers, licensing, materials) are non-refundable.
3. How to Request a Refund
To request a refund within 30 days of your service date:
Contact Us: Email us at support@utilityadvicemanager.com or reach out via phone (📞) within 30 days of the service date.
Provide Service Details: Include your name, service date, a description of the issue, and any supporting documentation (e.g., receipts, screenshots, photos).
Review Process: We will assess your request and notify you of the outcome. If approved, the refund will be processed promptly.
4. Refund Processing
If approved, your refund will be processed within 10–15 business days using the original payment method (e.g., credit card, bank transfer).
5. Changes to the Refund Policy
We reserve the right to amend or update this refund policy at any time. Any changes will be published on our website and will apply only to services rendered after the updated policy goes into effect.
6. Contact Information
For refund requests or questions regarding this policy, please contact us:
Utility Advice Manager
📍 637 N Broad St, Middletown, DE 19709, USA
📞 +1 855 703 3528
✉ support@utilityadvicemanager.com