30 Day - Refund Policy

Refund Policy

At Utility Advice Manager, we aim to provide reliable and professional support for natural gas and electricity-related services, including utility connections, meters, gas pipelines, electric poles, service coordination, and related assistance. This Refund Policy explains when customers may request a refund and how refund requests are reviewed.

1. Thirty-Day Refund Period

Customers may request a refund within 30 calendar days from the original payment date.

Refund requests submitted after the 30-day period may not be eligible unless otherwise required by applicable law.

Submitting a refund request does not automatically guarantee approval. Each request will be reviewed based on the circumstances of the transaction and the eligibility requirements outlined below.

2. Eligible Refund Requests

A payment may qualify for a full or partial refund when:

  • The requested service was not started or completed.
  • The customer was charged more than once for the same service.
  • An incorrect amount was charged due to a verified processing error.
  • Utility Advice Manager was unable to provide the purchased service.
  • The customer canceled before meaningful processing, coordination, or service work began.
  • A refund is otherwise required by applicable law.

3. Nonrefundable Charges

The following payments and charges are generally nonrefundable:

  • Services that have already been completed or substantially performed
  • Administrative or processing work already completed
  • Consultation, coordination, or account-support services already provided
  • Expedited or priority-service charges
  • Third-party processing or transaction fees
  • Utility-provider deposits, balances, activation charges, reconnection fees, or late fees
  • Gas pipeline, electric pole, meter, installation, contractor, or technician charges
  • Inspection, permit, or installation costs
  • Charges paid directly to a utility provider, contractor, technician, or other third party
  • Costs incurred after the customer authorized Utility Advice Manager to begin processing the request
  • Payments connected to inaccurate, incomplete, or misleading information supplied by the customer

Any approved refund may be reduced by the reasonable value of services already performed and any nonrecoverable third-party costs.

4. Utility Provider and Third-Party Payments

Utility Advice Manager is an independent utility-service assistance business.

We may assist customers with natural gas and electric services, including service connections, meters, pipelines, poles, installations, and related utility needs. However, we do not control the policies or decisions of utility providers, contractors, technicians, inspectors, financial institutions, or other third parties.

Requests involving charges collected directly by a third party must generally be submitted to that third party and will be subject to its own refund policy.

Utility Advice Manager cannot guarantee refunds for:

  • Utility-provider deposits
  • Utility bills or outstanding account balances
  • Gas or electric meter fees
  • Connection, activation, transfer, or reconnection fees
  • Gas pipeline installation charges
  • Electric pole or infrastructure charges
  • Contractor or technician payments
  • Permit or inspection costs
  • Bank or payment-processing fees
  • Any other third-party charges

5. Cancellations

Customers may request cancellation by contacting Utility Advice Manager within the 30-day refund period.

A cancellation request should include:

  • Customer’s full name
  • Service address
  • Email address
  • Telephone number
  • Payment date and amount
  • Transaction or confirmation number
  • Type of gas or electric service requested
  • Reason for cancellation

A cancellation request does not guarantee a full refund if work has already started, expenses have been incurred, materials or services have been arranged, or a request has already been submitted to a utility provider or third party.

6. How to Request a Refund

Refund requests may be submitted using the following contact information:

Email: contact@utilityadvicemanager.com
Telephone: +1 (888) 431-7179

Please include “Refund Request” in the email subject line and provide all relevant payment and service information.

For your security, do not send full credit-card numbers, card security codes, banking passwords, or other sensitive financial information by email.

7. Review and Verification

Utility Advice Manager may request additional documentation to verify:

  • Customer identity
  • Proof of payment
  • Transaction amount
  • Service address
  • Type of service requested
  • Reason for the refund
  • Whether any work has already been completed
  • Whether a utility provider, contractor, technician, or other third party has already processed the request

Incomplete information may delay the review process.

8. Refund Decisions

After reviewing the request, Utility Advice Manager will notify the customer whether the refund has been:

  • Approved in full
  • Approved in part
  • Declined
  • Referred to a utility provider or third party

Where appropriate, we may provide an explanation for a partial refund or denial.

9. Refund Processing

Approved refunds will generally be issued to the original payment method.

Utility Advice Manager will initiate approved refunds within a reasonable period. However, the time required for the refund to appear in the customer’s account may depend on the customer’s bank, card issuer, payment processor, or original payment method.

Utility Advice Manager is not responsible for processing delays caused by financial institutions, card networks, or third-party payment processors.

10. Chargebacks and Payment Disputes

Customers are encouraged to contact Utility Advice Manager before submitting a chargeback or payment dispute so that we have an opportunity to review and resolve the matter.

Submitting a chargeback does not create additional refund rights and may affect or delay our internal review of the transaction.

Nothing in this section limits any rights available to the customer under applicable law.

 

11. Fraudulent or Abusive Refund Requests

Utility Advice Manager reserves the right to deny a refund request when there is reasonable evidence of:

  • Fraud
  • Payment abuse
  • Duplicate refund requests
  • False or misleading information
  • Unauthorized payment activity
  • Misuse of services
  • A previously completed refund, chargeback, reversal, or credit for the same transaction

12. Changes to This Policy

Utility Advice Manager may update this Refund Policy periodically.

Any changes will be posted on this page with a revised Last Updated date.

The policy in effect on the original payment date will generally apply to that transaction unless applicable law requires otherwise.

13. Contact Information

For refund questions, cancellations, or payment concerns, contact:

Utility Advice Manager
49 Arden Ave
New Castle, Delaware 19720
United States

Telephone: +1 (888) 431-7179
Email: contact@utilityadvicemanager.com